Rental policies

Who can rent

Renters must be between 21 and 70 years old with a valid, unexpired U.S. driver's license and a verified identity. Renters aged 21–24 are eligible with a fully refundable $400.00 security hold instead of the standard deposit. Renters 25+ pay the standard deposit shown on the vehicle page.

Identity & license verification

Every booking is verified with a government-ID check and a selfie match before approval. We store only the outcome and the eligibility details we need (such as license validity and expiration); we never publish or share your documents. If a check does not pass, the booking is not eligible and any authorization is released.

Insurance (required)

Renters must provide their own auto insurance that includes physical damage coverage (collision and comprehensive). Liability-only policies are not accepted because liability coverage does not pay for damage to our vehicle.

Any renter who does not carry the required physical damage coverage is fully financially responsible for all loss of or damage to the vehicle during the rental period — including repair costs, towing, storage, diminished value, loss of use, and administrative fees.

Upload your declarations page or insurance ID card in your own name during booking. We validate coverage before approval and again before pickup, and we ask for a replacement if your policy expires mid-rental.

Security deposit

The deposit is a refundable authorization (a hold) on your card — not a charge. It is placed when your booking is approved and released after an admin completes the return inspection, normally within 5 business days. Card authorizations have a real expiration date set by your bank; your booking page shows the exact date your hold can be captured through, and we re-authorize when a rental runs longer than that window.

Nothing is ever taken from your deposit automatically. Money is only captured after an admin inspects the returned vehicle and approves an itemized list of charges, and any remaining amount is released at the same time.

Mileage

150 miles per day included (1,050 miles per week), then $0.35 per mile. Miles beyond the included allowance are billed at the per-mile rate shown on your booking.

Fuel

Return the vehicle with the same fuel level recorded at pickup. If it is returned below that level, a $50 fuel service fee applies in addition to the cost of replacement fuel. Renters are responsible for using the correct fuel type. A refueling service fee of $50.00 applies if the vehicle is returned with less fuel, plus the cost of the missing fuel.

Pickup & return

Pickup and drop-off happen at scheduled times you confirm with us in New Jersey or the Philadelphia area. The exact pickup address is shared only after your booking is approved and confirmed. Bring the license used for verification — no one else may take delivery of the vehicle.

Return photos & readings

At drop-off you submit five photos — front, driver side, passenger side, rear, and the dashboard — plus the odometer reading and fuel level. These are the shared record of the vehicle's condition at return and are used for the inspection and for any mileage or fuel charge. A return is not complete until they are submitted.

Damage, tickets & tolls

The renter is responsible for damage, tickets, and tolls during the rental period. Tolls, parking tickets, and moving violations incurred during your rental are your responsibility.

If the post-return inspection finds new damage — including scratches, dents, curb rash, glass chips, wheel or interior damage — up to the entire security deposit may be held and captured. An admin inspects the vehicle against your drop-off photos and decides how much of the deposit needs to be kept: it can be a partial amount, or the full $400.00-tier hold on your booking if the damage warrants it. Nothing is taken automatically and nothing is taken before that inspection. Repair costs above your deposit are billed separately and remain your responsibility.

Every deposit decision is itemized with a category, an amount, and a written reason. You receive an email and a notification on your dashboard as soon as it is approved, and your booking page shows the amount captured, the amount released, and the reasons. If you have questions about a charge, text 267-227-0049 with your FC booking reference and we'll walk you through the inspection record.

Vehicles are delivered clean and should be returned in similar condition. Excessive interior soiling carries a $75.00 cleaning fee.

Late returns

A grace period of 29 minutes applies. After that, late fees are charged hourly up to a full day rate. Never keep the vehicle past your drop-off time without paying for an extension or returning it: each night the vehicle is kept late adds a flat $50.00 late fee. The fee is added to your extension or next reservation payment, or charged from your security deposit if you are dropping the vehicle off.

Renewals & rental term

Rental agreements run for a fixed term. To keep the car longer you request a renewal, which creates a new agreement with fresh eligibility, insurance, payment, deposit, and signature steps and keeps your original booking reference with a renewal suffix. Keeping a vehicle past the return time without an approved renewal is an overdue rental and may incur late charges and recovery costs.

Smoking, vaping & pets

Strictly no smoking or vaping in the vehicle. A $150 smoke remediation fee is charged to any evidence of smoking or vaping, in addition to any further cleaning required. A $150.00 remediation fee applies to any evidence of smoking or vaping.

Pets are not permitted in the vehicle. If evidence of an animal is found (hair, odor, stains, scratches), a $50 pet fee applies, plus any documented cleaning or repair costs beyond that fee. Service animals are handled in accordance with applicable law. Unapproved pet transport carries a $50.00 cleaning fee.

Authorized drivers

Only the verified renter listed on the agreement may drive the vehicle.

Vehicle tracking

Company vehicles may be equipped with GPS tracking for security and recovery purposes.

Cancellation & changes

Free cancellation up to 24 hours before pickup. Inside 24 hours, one day of rental is non-refundable. No-shows are non-refundable.

Cancellations and reschedules require a written reason, which we record on your booking timeline so both sides have the same history.